About
Trusted guardianship and genuine care for international students, every step of the journey.
Introduction to UKGuardianship
At UKGuardianship, also known as UKG, we combine expert educational guardianship with exceptional care, because we know studying abroad is a life-changing journey. Built on empathy, integrity and the belief that every child deserves to feel safe, supported and inspired to thrive, we offer more than just practical help. We provide reassurance.
Our dedicated team builds strong, trusted relationships with families and schools. With 24/7 support and a commitment to excellence, we guide students to reach their full potential and encourage them to one day pay it forward, just as we do every day.
“Thank you for always being by her side, allowing her to pass through junior high school safely and healthily, and to achieve pleasing results. Thank you for your care.”
– Min S, Parent
AEGIS Gold and BSA Accreditation
UKGuardianship is fully committed to safeguarding the students in our care and ensuring their safety and wellbeing at all times. We expect every member of our team to uphold this mission. As proud members of the Association for the Education and Guardianship of International Students (AEGIS) since 2016, we are regularly inspected and accredited. We are delighted to have retained our GOLD status in our most recent AEGIS Gold Standard inspection in July 2025 - a reflection of our unwavering dedication to student safety and wellbeing.
As a Boarding Schools’ Association (BSA) Certified Guardian, UKG understands the unique needs of boarding school students and the structure of boarding life. We work closely with schools to ensure our support fits seamlessly into their routines, fully aligned with UK boarding standards. From academic guidance to school-related administration, our team is well-equipped and always ready to help.
Company Values
Our values shape every decision we make. These values aren’t just ideals - they’re the foundation of the trusted, high-quality guardianship we provide every day.
EMPATHY drives us. We’ve been international students and are now parents ourselves, so we truly understand.
We act with INTEGRITY, always putting students’ wellbeing first.
Our RELIABILITY means we’re there when it matters most, offering 24/7 support that families can count on.
We’re committed to EXCELLENCE, helping each student achieve their full potential, both academically and personally.
And we believe in PAYING IT FORWARD, nurturing not just success, but character and compassion.
Meet the Founder Susan Fang
Susan, the woman who turned her own teenage survival story into UKGuardianship. Landing in the UK at 14 from Taipei with little English, zero backup, and a front-row seat to schoolyard politics, she vowed no other student should face that alone.
A Cambridge grad and North London Collegiate alumna, Susan founded UKG in 2009 to give international students the care, insight, and opportunities she never had. Today, she’s still opening doors - and loves it when former students return with children of their own.
Off-duty? She’s running marathons, smashing Hyrox, or on stage championing ethics in education.
Jonas Lim
Head of Client Relations & Partnerships
Also known as The Human GPS… Minus the Maps. Jonas is UKG’s resident fixer. If parents, students or homestays have a hiccup, she’s on it - plus any other curveballs UKG throws her way. Just don’t ask her for directions.
As a mum, she loves hearing family stories and seeing how students think - a daily crash course in parenting and life. Her superpower? Emotional radar: she can spot the sensitive and the laid-back on a group call in seconds.
Proudest moment? Orchestrating travel for 40 students without a single hitch.
Fun facts: made 8 friends in a day in HK, can’t read maps, avoids lamb, duck and goose.
Alexandra Reddington
Head of Office Operations & Administration
Alex is the organisational magician who turns UKG’s to-do list from chaos into clockwork. From supporting guardian officers to leading special projects, streamlining processes and keeping us AEGIS compliant, she’s our adaptable all-rounder.
After five years of full-time mum life, Alex hit the ground running - slotting into the team, tackling tricky cases with discretion (thanks to her HR superpowers), and keeping students’ journeys smooth. Calm, capable, and unflappable - Alex keeps UKG ticking.
Fun facts? She can swerve bad situations like a psychic, dressed as Belle for her hen do and has an aversion to clowns.
Toby Pang
Client Relations Assistant
Toby keeps communication flowing between parents, schools, and students. From managing day-to-day logistics to stepping in during emergencies with quick-thinking solutions, he ensures everyone stays informed, reassured, and supported throughout each student’s journey.
What he loves most? The people. Working with students from around the world, Toby thrives in UKG’s international environment—building connections, learning new perspectives, and making everyone feel supported and understood.
His superpower? Speaking English, Mandarin, and Cantonese—breaking down language barriers, building trust with families, and keeping communication clear, calm, and effective when it matters most.
Fun facts? He’s a dedicated anime fan, a loyal follower of every Apple launch for the past decade, and a proud trilingual communicator.
Reliable, resourceful, and a natural communicator—Toby keeps everyone connected.
Salua Jebari
Guardianship Operations Assistant
Salua is UKG’s go-to for keeping international students happy, settled and feeling right at home - even when they’re miles away. From pastoral care to regular check-ins, she handles what parents can’t from afar.
Her best part of the job? Treating students like family and finding new ways to step up our support. Her superpower? Seeing life through both student and parent eyes, thanks to her own journey growing up in the UK.
Fun facts: fascinated by cosmetic injectables, puzzle enthusiast, loves travelling, especially back to Morocco.
With a toddler at home and students everywhere, Salua keeps it all running smoothly.
“UKG has given me a lot of confidence and a sense of security given that my son was going to be living so far away from us. They are always caring, responsive and willing to help and speedily answer any queries and requests for assistance.”