Please click here for our University Guardianship booking form.
Guardianship Terms and Conditions
This agreement is made and entered into by and between UKGuardianship (“UKG”) and the legal guardian (“the Parent”) of the student (“the Student”) with the specific and mutual goals of providing the agreed guardianship service. Therefore, it is mutually agreed that:
1. The Responsibility of UKG
1.1. The agreement is valid for the period stated above.
1.2. For services lasting 1 year, the agreement is valid from 1st September 2019 until 30th June 2020 and the guardianship fee shall be paid annually.
1.3. UKG shall provide the service agreed during the period indicated. Any additional services requested by the Parent will incur administration / service fees.
1.4. UKG shall not provide guardianship services during summer and winter holidays. Holiday guardianship can be purchased separately.
1.5. UKG agrees to comply to all rules and requirements stipulated by AEGIS (The Association for the Education and Guardianship of International Students).
1.6. All members of staff working with children and employed by UKG including external contracted parties, e.g. host families, drivers and teachers shall meet the requirements set out by AEGIS, especially the DBS checks, previously known as Criminal Records Bureau checks.
1.7. When requested by the Parent, UKG will send a member of staff where available to pay additional visits or attend additional meetings / events and charge the Parent the fees incurred, including but not limited to transportation and accommodation fees.
1.8. When requested by the Parent, UKG will arrange homestay accommodation and airport transfers for the Parent during their visit to the UK and charge the Parent the fees incurred. UKG shall not book other accommodation which is not registered with UKG.
1.9. UKG agrees to provide the Parent with their office opening and closing hours and work days. Except for emergencies, UKG shall respond only during office hours and work days indicated.
2. The Responsibility of the Parent
2.1. The Parent agrees to provide UKG and the School with the Student’s travelling plans during school breaks at the beginning of each term, enabling UKG to perform their duties, including looking after the Student and making suitable arrangements properly and appropriately. A fee of 100.00 GBP is chargeable shall the information is given later than indicated.
2.2. The Parent agrees to provide UKG with at least two weeks’ notice to arrange homestay accommodation. A two night minimum stay applies to all homestay bookings.
2.3. The Parent agrees to check their emails regularly. UKG is not responsible to bear damages if emails are not read in time. To keep the best quality of service, the Parent shall respond to correspondence from UKG, in order to keep the best quality of service. An emergency number is provided when the agreement takes effect.
2.4. The Parent agrees to comply with the School’s rules and requirements. UKG agrees to report to the School and the Parent shall the Student break the rules, including but not limited to having a longer holiday and staying in a hotel.
2.5. The Parent agrees to bear all bank charges and administrative fees. UKG shall charge from the Emergency Fund Account when needed.
2.6. The Parent agrees to ensure the Student’s passport, visa and legal documents are up-to-date, unless otherwise specified.
2.7. In emergency cases and when the Parent cannot be contacted, UKG will arrange additional services for the Student, e.g. accommodation or taxi transfers. In these cases UKG will charge from the Emergency Fund Account. In the case of Basic guardianship packages, the Parent agrees to pay the fees for the additional services.
2.8. If a service is booked for the Student (such as homestay, transfer, tutoring), subsequent services with the same service provider must be booked through UKG. The Parent agrees not to approach or book services with these service providers independently.
2.9. The Parent and Student agree to comply to all guidance and regulations set out in the Student and Parent Handbooks, as well as all of UKG’s Policies and Procedures.
3. Agreement Termination and Refund Policy
3.1. The guardianship service fee is non-refundable.
3.2. The agreement shall take effect once it is signed and the agreed fee is received. In the case of a visa refusal, an admin fee of 10% of the payment received or a £75 fee (whichever is larger) will be charged once a refusal letter is received.
3.3. UKG shall terminate the agreement immediately if the Student is expelled by the School. A refund is not permissible.
3.4. Two-week’s notice prior to arrival in writing is required should the Parent or the Student wish to cancel any arranged homestay accommodation or taxi transfers for a refund to be considered. The administration fees are non-refundable. If administration fees have not been charged, an administration fee of 10% of the accommodation/transfer fees applies to a refund.
3.5. The agreement will be terminated if any of the above conditions are not met.
4. Valid for Basic Guardianship packages only:
4.1. Basic guardianship services include 24/7 emergency care and assistance, providing official documents as requested by schools and authorities, liaison with school, student, parents, agent and host family, and regular contact with student only.
4.2. The Parent agrees to inform UKG as early as possible if they would like to book additional services for the Student during school holidays, e.g. homestay accommodation, taxi transfers etc. A fee of 100.00 GBP is chargeable shall the information be given later than expected.
4.3. The Parent agrees to check and reply to emails from the Student’s school. UKG is not responsible to bear damages if emails from the school are not read and replied to in time.
5. Valid for WeCare, WeCare Plus and VIP packages only:
5.1. The Parent agrees to transfer sufficient funds into the Emergency Fund Account whenever requested by UKG. UKG shall notify the Parent when the amount in the account is below 1,500.00 GBP. The Emergency Fund shall be used to pay for homestay accommodation, transfers and emergencies only. The Parent shall transfer additional funds should they wish to give the Student spending money or directly into the Student’s bank account. UKG reserves the right to refuse to make arrangements when there aren’t sufficient funds in the account. Or a penalty of 100.00 GBP or 10% of the fee pre-paid by UKG (whichever is larger) shall be compensated.
5.2. The Parent agrees to notify UKG before the end of the Spring (2nd) term should they wish to discontinue the guardianship service the next academic year or a penalty of 35% of the guardianship fee will be charged.
If any part, paragraph or any portion of any section of this Agreement is determined to be unenforceable or invalid for any reason whatsoever that unenforceability or invalidity shall not affect the enforceability or validity of the remaining portions of this Agreement and such unenforceable or invalid part, paragraph or portion thereof shall be severed from the remainder of this Agreement.
This Agreement shall be governed by the laws of the UK and it shall be interpreted on the basis of the laws of the UK. Any disagreements between the Parties and related to the Agreement shall be settled by negotiations. Upon failure to reach an agreement, the disagreements shall be settled in the UK Court pursuant to the laws applicable in the UK.
8. Change of School
When requested by the Parent, UKG shall transfer the Student to a different School. A placement fee is chargeable. The Parent is responsible for informing the School of any changes and UKG shall not be liable for any school penalties charged.
9. Limitation of Liability: Indemnification
Except as otherwise specifically provided herein, neither party hereto shall be liable for any liability, claims, losses, costs, expenses, injuries, or damages of any nature whatsoever, which the other may be subject to or incur as a result of any activities in connection with this Agreement. Each party shall indemnify and hold the other harmless from and against any liability, claims, losses, costs, expenses, injuries or damages howsoever caused, by reason of any injury sustained to person or property, arising out of, associated with, or reasonably foreseeable as a result of a party’s act, negligence, default, or omission, and shall pay all sums to be paid or discharged in relation thereto. If either party is sued in any court by reason of the conduct of the party as described above, such other party will discharge any judgment rendered in favour of the opposing litigant. Nothing herein is intended to nor shall it relieve either party from liability for its own conduct.
10. Data Protection
10.2. Student information may be requested by schools, universities, host families or tutors if you have booked a service. Submitting the form above will confirm that you are happy for your details to be passed on. You can request a copy of this information from UKGuardianship. Please note that UKGuardianship will never pass your details onto any third parties without your prior consent.
10.3. Personal information of host families or tutors may be sent to you in advance. Submitting the form above will confirm that you will store this information safely, you will never pass any details on to a third party and you will delete the data when it is no longer needed.
UKG reserves the right to make changes to its services and prices.