Tutoring Terms and Conditions
This agreement is made and entered into by and between UKGuardianship (“UKG”) and the student (“the Student”) or legal guardian (“the Parent”) of the student with the specific and mutual goals of providing the agreed tutoring service. Therefore, it is mutually agreed that:
1. The Responsibility of UKG
1.1. UKG shall provide the service agreed during the mutually agreed dates.
1.2. All members of staff working with children and employed by UKG, including teachers, shall meet the requirements set out by AEGIS, especially the DBS checks.
1.3. UKG will strive to ensure that suitable teachers are paired with the Student and act in a professional manner at all times.
2. The Responsibility of the Student/Parent
2.1. Full payment must be received by UKG before any lesson arrangements can be made.
2.2. The Student/Parent agrees to provide UKG with as much information as possible to aid UKG in finding a suitable teacher.
2.3. The Parent agrees not to approach or book services with UKG tutors independently. If a tutor or other service is booked for the Student (such as homestay or transfer), subsequent services with the same service provider must be booked through UKG.
2.4. The Parent and Student agree to comply to all guidance and regulations set out in the Student and Parent Handbooks, as well as all of UKG’s Policies and Procedures.
3. Changes to Arranged Lessons
3.1. Changes to one-to-one lessons must be requested by the Student/Parent at least 48 hours in advance in writing.
3.2. If notification is received in line with the above, the lesson can be rearranged to a date agreed with the Student and the Teacher.
3.3. If notification is not received in line with the above, no compensation or refund is permissible.
4. Agreement Termination and Refund Policy
4.1. Within seven days of signing the agreement, the Student/Parent may cancel the agreement for any reason and UKG will refund the full payment of the service fee, minus an administration fee.
4.2. After seven days of signing the agreement, if the Student/Parent wishes to cancel the contract, they are not entitled to a refund.
4.3. After a package of lessons has begun, if the Student/Parent wishes to cancel the contract, they are not entitled to a refund.
4.4. UKG reserves the right to terminate the agreement immediately if the Student behaves in an unacceptable way. A refund is not permissible.
5. Change of Teacher
When requested by the Student/Parent, UKG will (in certain circumstances) find an alternative teacher. A transfer fee may be chargeable.
6. Severability
If any part, paragraph or any portion of any section of this Agreement is determined to be unenforceable or invalid for any reason whatsoever that unenforceability or invalidity shall not affect the enforceability or validity of the remaining portions of this Agreement and such unenforceable or invalid part, paragraph or portion thereof shall be severed from the remainder of this Agreement.
7. Disputes
This Agreement shall be governed by the laws of the UK and it shall be interpreted on the basis of the laws of the UK. Any disagreements between the Parties and related to the Agreement shall be settled by negotiations. Upon failure to reach an agreement, the disagreements shall be settled in the UK Court pursuant to the laws applicable in the UK.
8. Limitation of Liability: Indemnification
Except as otherwise specifically provided herein, neither party hereto shall be liable for any liability, claims, losses, costs, expenses, injuries, or damages of any nature whatsoever, which the other may be subject to or incur as a result of any activities in connection with this Agreement. Each party shall indemnify and hold the other harmless from and against any liability, claims, losses, costs, expenses, injuries or damages howsoever caused, by reason of any injury sustained to person or property, arising out of, associated with, or reasonably foreseeable as a result of a party’s act, negligence, default, or omission, and shall pay all sums to be paid or discharged in relation thereto. If either party is sued in any court by reason of the conduct of the party as described above, such other party will discharge any judgment rendered in favour of the opposing litigant. Nothing herein is intended to nor shall it relieve either party from liability for its own conduct.
9. Force Majeure
In the event that UKG is unable to perform its obligations under the terms of this Agreement, directly or indirectly, because of forces beyond its control, including but not limited to acts of God or government, acts of war or terrorism, fire, natural disaster, contagious pandemic, labour stoppage, equipment failure, or other causes reasonably beyond its control, UKG shall not be liable for damages to the other party for any damages resulting from such failure to perform or otherwise from such causes.
10. Data Protection
10.1. UKGuardianship is fully committed to compliance with the requirements of the General Data Protection Regulation (GDPR) and the Independent Commissioner’s Office (ICO). Therefore, procedures will be followed which ensure that all employees who have access to any personal data held by the company are fully aware of and adhere to their duties under the GDPR and the ICO. Personal information will be stored securely, ensuring that any information kept is adequate, relevant and dealt with appropriately and kept for no longer than its intended use. Our full Privacy Policy can be found here.
10.2. Student information may be requested by schools, universities, host families or tutors if you have booked a service. Submitting the form above will confirm that you are happy for your details to be passed on. You can request a copy of this information from UKGuardianship. Please note that UKGuardianship will never pass your details onto any third parties without your prior consent.
10.3. Personal information of host families or tutors may be sent to you in advance. Submitting the form above will confirm that you will store this information safely, you will never pass any details on to a third party and you will delete the data when it is no longer needed.
UKG reserves the right to make changes to its services and prices.
